Vineet Nayar, 'Employees First, Customers Second' author, interviewed on CNBC
2nd July 2010
Click here to listen to Vineet Nayar, author of Employees First, Customer Second, speaking to Steve Sedgewick and Geoff Cutmore on CNBC.
Management should enthuse and encourage the creation of customer value by the employees, Vineet Nayar, CEO HCL Technologies, told CNBC. He said that the way to come out of recession is innovation by employees, because a CEO can't do it all alone.
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